Library, Business & Institutional Bindings
We’re writing the book on Customer Service…
Grimm Book Bindery believes that every customer, large or small, is an individual with separate & distinct binding needs that cannot be anticipated through any “predetermined rules.” At Grimm’s, we strive to be completely adaptable to the individual needs of each customer.
Customer Profile Sheets
With your first order, we provide you with a Customer Profile Sheet to fill out showing all of your preferences and special requests. This sheet is then referred to with each order to insure that the only surprise you’ll get upon receipt of your books is that each was done just as you wanted! For exceptions from the profile sheet, you need only mark it on the binding slip.
Person to Person Contact
Our best asset is our employees, with an average of 16 years with Grimm’s, they know quality bookbinding. When you call, you will be given to a person who will answer your questions, such as Rose Mary Belk.
Rosie is responsible for the set up of library orders, including collation & inspection. She’s been with us for 33+ years & knows all the little details that you’re concerned with. Call now and ask her anything! 608-221-4443 x225.
LARS Slip Preparation Program
LARS (Library Automated Retrieval System) is software used by larger libraries to help prepare your order for binding by automatically printing and saving your binding information. We will provide it at no charge to customers who request it. LARS saves all info for each title, prints binding tickets, keeps the binding history and more. This all means more time for you and more shelf time for your valued volumes. Ask for a no obligation demonstration today!
Excellent Quality Control
The secret to Grimm’s quality is with its knowledgeable, experienced staff. Your books get personalized attention, not mechanized attention. Each item goes through 3 proofs along with a final expection before going out. Every employee is trained in the quality expected from the preceding station. Variations are corrected immediately so when your order is received, it will be of the quality you expect and deserve. We believe in doing it right the first time!